Return Policy – womenslingeriesale.com

At womenslingeriesale.com, your satisfaction with the Women’s Lingerie collection is our highest priority. We understand that buying intimate apparel online can sometimes lead to fit, style, or preference concerns. This Return Policy explains how you can return eligible items, what condition they must be in, and what to expect during the return process. Please read this policy carefully before initiating a return.

1. Return Eligibility Window

Most items purchased from womenslingeriesale.com are eligible for return within a specified number of days from the date of delivery. This return window applies to products in their original, unworn, unwashed, and undamaged condition. After the return window has passed, we unfortunately cannot accept returns or issue refunds.

The exact number of days in your return window will be clearly stated on your order confirmation and on our website’s returns portal. We encourage you to inspect your items as soon as they arrive to ensure you can act within the allowed timeframe.

2. Condition Requirements for Returns

To be eligible for a return, all Women’s Lingerie products must meet the following strict condition requirements:

  • Unworn: The item must not have been worn for more than a brief fitting. Please try on lingerie over your own undergarments to maintain hygiene.
  • Unwashed: The item must not have been laundered or dry cleaned.
  • Original tags attached: All hang tags, size labels, and brand tags must still be affixed to the garment.
  • Original packaging: If the item came with a protective bag, box, or hygiene strip, that packaging must be included and intact.
  • No odors, stains, or damage: The item must be free of any perfume, deodorant, makeup, body lotion, pet hair, smoke, or other foreign substances.

We reserve the right to reject any return that does not meet these condition requirements. Rejected returns may be sent back to you at your expense, or the return may be canceled without a refund.

3. Non-Returnable Items

For hygiene and safety reasons, certain types of items cannot be returned. These non-returnable categories include:

  • Any item with a broken or removed hygiene seal or protective liner.
  • Lingerie that has been washed, worn (beyond brief fitting), or altered.
  • Clearance, final sale, or marked-down items where “non-returnable” is explicitly stated on the product page.
  • Gift cards or digital products.
  • Intimate accessories such as adhesive bras, pasties, or open-packaged hosiery.

Please check each product page carefully before purchasing. Non-returnable items will always be labeled as such at the time of sale.

4. How to Initiate a Return

To return an eligible item from the Women’s Lingerie collection, please follow these steps:

  1. Log into your account on womenslingeriesale.com or access the order confirmation message you received.
  2. Locate the order containing the item you wish to return.
  3. Select the item(s) and indicate the reason for return.
  4. Follow the on-screen instructions to complete the return request.
  5. Once your return request is approved, you will receive instructions on how to prepare and send back your package.

Please do not send any item back before receiving return approval. Unsolicited returns may not be processed or refunded.

5. Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (for example, you received the wrong item or a defective product). When we make a mistake, we will provide instructions for a prepaid return label.

For all other returns, you must arrange and pay for return shipping. We recommend using a trackable shipping method, as womenslingeriesale.com is not responsible for return packages that are lost or damaged in transit back to us.

The original shipping charges paid at the time of purchase are non-refundable.

6. Refund Process

Once your returned item is received at our designated facility, our team will inspect it to ensure it meets the condition requirements outlined above. This inspection typically takes several business days after delivery.

After the inspection is complete, you will receive a notification regarding the status of your return:

  • Approved: If the return is approved, a refund will be issued to your original payment method. The refund amount will cover the full purchase price of the returned item, excluding any original shipping fees.
  • Rejected: If the return does not meet our condition requirements, we will notify you of the rejection and explain why. Options for rejected returns may include having the item shipped back to you at your cost or forfeiting the item without a refund.

Please note that it may take additional days for the refund to appear on your bank or credit card statement, depending on your financial institution.

7. Partial Refunds

In certain situations, a partial refund may be granted instead of a full refund. Examples include:

  • The item is returned with minor signs of wear or missing packaging, but is otherwise acceptable.
  • The item was damaged after delivery due to customer handling.
  • Any item not in its original condition, has missing parts, or is damaged for reasons not caused by us.

Partial refunds are made at our sole discretion and will be clearly communicated to you before being processed.

8. Exchanges

At this time, womenslingeriesale.com does not offer direct exchanges. If you wish to receive a different size, color, or style from the Women’s Lingerie collection, please follow the return process for the original item and place a new order separately. This is the fastest way to secure the product you want, as inventory can change quickly.

9. Defective or Incorrect Items

If you receive a product that is defective, damaged, or not what you ordered (wrong size, color, or style), please contact us immediately through the help section on our website. We will ask for your order number, a description of the issue, and clear photographs showing the defect or discrepancy.

Once we review your submission, we will provide instructions for returning the incorrect or defective item. In these cases, we will cover the return shipping costs and provide a full refund or a replacement, depending on your preference and product availability.

Please note that normal variations in fabric texture, lace pattern placement, or slight color differences due to monitor settings do not qualify as defects.

10. International Returns

For customers returning items from outside our domestic region, please be aware that international return shipping costs are generally higher and are your responsibility unless the return is due to our error. You are also responsible for any customs fees, taxes, or duties associated with the return shipment.

We recommend clearly marking the package as “returned goods” on any customs forms to avoid additional charges. womenslingeriesale.com is not responsible for return packages held or seized by customs.

11. Late or Missing Refunds

If you have returned an item and received approval, but you do not see the refund in your account after a reasonable number of business days, please follow these steps:

  1. Check your bank or credit card account again. Refunds can take time to post.
  2. Contact your financial institution, as there is often a processing delay before a refund appears.
  3. If you have done both of the above and still have not received your refund, please reach out to us through the help section on our website with your return tracking number and approval notification.

12. Right to Modify This Policy

womenslingeriesale.com reserves the right to update, modify, or change this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. The version of the policy in effect at the time of your purchase will govern your return request.